For more information regarding the COVID-19 outbreak and airline travel waivers, please click here.
Cancel Request
Need to cancel your reservation? We're here to help.
Track your Cancel Request Status

If you have already submitted a request for cancellation, and would like to track the status of your request, please click on the link below.

Check my Cancel Request Status

Options Explained

Cancel for Future Credit

Most airlines are waiving their penalty fees to cancel your flight and receive travel credits. This allows you to cancel now and book new flights at a later date once you are ready to travel again. New flights must be within the airline’s requirements, which usually consist of a rebooking deadline or travel-must-commence-by date. These are typically 1 year after the date of purchase, but could be extended due to COVID-19 outbreak.


Some airlines are allowing tickets to be refunded even if you purchased non-refundable tickets due to COVID-19 outbreak. Refunds are only available for un-flown flights. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Please note that not all airlines are allowing refunds, and your request is subject to approval.

Handling Fees

We'll need your booking reference number and the email address together with the phone number that you used when you purchased your trip.

Please do not contact us for status updates. We will respond by email as soon as we are able to process your request. For all partially used itineraries, we will contact you in order to confirm the unused portion amount before processing the cancellation.

Important: We strongly recommend to use this form only if you travel within the next 4 weeks. Airlines are issuing revised policies on a daily if not hourly basis. Please review the airline travel waivers page before submitting your request to ensure the most recent options applied.